Houston, Texas-based American Business Machines (ABM) prides itself on offering businesses the best service and technology available including printers, copiers, document solutions and managed print services. Established in 1954, the company offers clients nationwide personalized attention and customized sales and service programs.
ABM uses all of Smart Power Systems’ surge-related products. The two companies are based in the same city and their close proximity has proven to be an advantage for trouble shooting and business solutions.
“Smart Power has been more than helpful by allowing us to use their testing equipment and analyzing the data we collect,” said Alan Rutherford of American Business Machines. “Using the data, we can customize a plan and make recommendations for our clients, enabling us to provide an extra level of individualized attention and a personalized solution for the issue at hand.”
When a client was having a power-related problem that was affecting its production operations, ABM utilized SPS’ power protection expertise to determine if the source of the problem was the power grid, supply in the building or the operating machine. Engineers from Smart Power were able to pinpoint the problem area and provide a direct solution that allowed production to resume smoothly.