…Using Smart Power products has decreased the number of support tickets that end in “no trouble found,” stated Hovsepian. “Through the use of the Power Analyzer, we have been able to troubleshoot any area that was previously out of our scope of services…
After a kitchen printer at one of their customer sites repeatedly failed due to power quality issues, Triphen Technologies realized they needed power protection that was more reliable. In business for many years, Triphen Technologies specializes in technology solutions for the hospitality and retail industries combining best of breed software, hardware and know-how to provide customers with the data and control needed to ensure success.
Soon after the failure of the kitchen printer, Chief Technology Officer of Triphen, Alex Hovsepian, knew that it was time to try something new and turned to Smart Power Systems. They had the POS Guardian Power Conditioner installed at the location and also utilize the Power Quality Analyzer.
Smart Power’s POS Guardian Power Conditioner protects point of sale (POS) systems and equipment during any potential power problems and eliminates spikes, surges, and line noise.
“Using Smart Power products has decreased the number of support tickets that end in “no trouble found,” stated Hovsepian. “Through the use of the Power Analyzer, we have been able to troubleshoot any area that was previously out of our scope of services.”
With the help of Smart Power’s products, Triphen Technologies was able to fix the problem they were experiencing with the kitchen printer and stop any such problems from happening in the future.